The Three Perspectives of Digitalisation in Management Consultancy

Robert Bodenstein CMC©, ICMCI Chair

The changes in the manner of work driven by technology were in the spotlight of an online discussion on Tech Innovation in Consulting on 22 June 2022 as part of the ICMCI Future of Management Consultancy initiative. The roundtable brought together Christopher Harper CMC, Dr. Stephen Louis CMC, Hadis Nazari, Mohammadreza Mahmoodi and Bob Hruska and was moderated by ICMCI Chair Robert Bodenstein CMC.    

In his opening, Robert Bodenstein outlined three distinct perspectives of digitalisation in Management Consultancy: 

  • Digital fitness: availability of basic know-how about IT, certain standard business software, knowledge about current developments.
    In practice, every management consultant should have this level because it is also a part of what clients want and expect.
  • Digital service delivery: how consultants digitalise their services and what the impacts of digitalisation are on the way consultant we deliver their services.
    It might take the form of new services, improvement of existing ones, or new business models.
  • Ability to support clients in their digitalisation strategy and to enable them to take the next step in their business with regards to digitalisation.

The first two perspectives are on side of management consultants while the third perspective combines consultants and clients.

Management consultants need to do their homework and master the first two perspectives in order to be able to answer client questions about the digital journey.  

For more from Robert Bodenstein, please check out this video

For more highlights of the event, please visit the ICMCI YouTube channel

About Robert Bodenstein

Robert Bodenstein was elected Chair of the ICMCI in 2021. As a management consultant, he specializes in strategy and IT. As a member of the board of funding organizations, he has evaluated more than 850 IT projects, mostly with cutting edge technology background. He has worked in industries like tourism, trade and IT in Europe, Middle East and Asia.

About the Future of Management Consultancy

Combining a series of events, discussions and publications, the ICMCI Future of Management Consultancy initiative strives to promote the global conversation about the future of the profession towards developing a common vision to help and inspire consultants all over the world.

Designed as an “open source” and inclusive platform, the Future of Management Consultancy is an opportunity to seek answers to pressing questions and to encourage interactive communication and joint idea generation.